Status
For Web Chat 1.0 only.
This data export field indicates whether a web chat connected to an agent.
|
Historical Data Source |
CONTACT Data Records |
|
Category |
Web Chat |
|
Channels |
|
|
Size (bytes) |
1026 |
|
Filter |
Status |
|
Dimension |
None |
The field value is written to the inbound leg of all web chat sessions.
Possible Values
|
Value |
Description |
|
In Queue |
The web chat did NOT connect to an agent. |
|
Connected |
The web chat connected to an agent. |
Example
This data export report shows a web chat session that connected to an agent.
|
Status |
|||||
|
10/08/2018 12:39 |
I |
Jake |
Monumental Enquiries |
Holidays |
Connected |
Filter
Include or exclude one or more of the values listed in the 'Possible Values' section above.