Script ID
This data export field displays the unique storm-generated numeric identifier of the first FLOW script that handled the communication. It is useful for distinguishing between two scripts that have the same name.
|
Historical Data Source |
CONTACT Data Records |
|
Category |
FLOW |
|
Channels |
|
|
Size (bytes) |
4 |
|
Filter |
Initial Script |
|
Dimension |
None |
Example
This reports an incoming call to a FLOW script (Monumental).
|
Script ID |
|||||
|
2018-10-23 10:06:14 |
I |
01344304344 |
01617742430 |
Monumental |
458971 |
Detail
The data export field populates the inbound (I) and outbound (O) legs in interaction scenarios as illustrated below. See also, Communication Legs.
Voice Interactions
|
|
External |
storm |
storm user |
|
|
EXTERNAL INCOMING CALL (2 legs) |
|
|
|
OUTGOING CALL initiated from the agent desktop (DTA) (1st leg) |
|
|
|
Initial called party leg (2nd leg) |
|||
|
Resulting from an Outbound Call action cell or the script defined in a live-agent OUTBOUND campaign |
|
|
TRANSFER of an INCOMING or OUTGOING CALL Transfer leg (3rd and subsequent legs) |
||
|
|
Text Interactions
|
|
|
|
|
|
External |
storm |
storm user |
|
|
|
|
INCOMING SMS TEXT |
|
|
|
OUTGOING SMS TEXT Agent-initiated or reply |
||
|
|
OUTGOING SMS TEXT From 'SMS' action cell in FLOW |
|
|
|
|
|
||
|
|
|
INCOMING EMAIL |
|||
|
|
Initiate Reply Forward Followed Up |
OUTGOING EMAIL or ACTION on INCOMING EMAIL |
Ignore Delete Requeue Complete Follow Up Followed Up |
|
|
|
|
|
OUTGOING EMAIL FROM SCRIPT From 'Send Email' action cell in FLOW |
|||
|
|
|
|
|
|
|
|
WEB CHAT |
|
|
|
|
|
|
|
|
INCOMING SOCIAL MEDIA MESSAGE |
|
|
|
SOCIAL MEDIA MESSAGE REPLY |
Filter
Include or exclude one or more FLOW scripts in your organisation. The filter also applies to the Initial Script field.