Hardware Registration?

This data export field indicates whether the communication leg pertained to a storm user logging in or logging out of a deskphone.

Historical Data Source	CONTACT Data Records
Category	UC
Channels
Size (bytes)	1
Filter	Hardware Registration?
Dimension	None

Key to symbols

Possible Values

1 or 0. See 'Detail' below.

Example

This data export report shows a user logging in and then logging out of a deskphone.

Row 1: User bas logs on to a deskphone

Rows 2 and 3: User bas makes an outgoing call

Row 4: User bas logs out of the deskphone

Call Date/Time	Call Direction	Originating address	Destination address	Caller Username	Hardware Registration?
2018-01-17 12:08:36	I	00156527D65C	*44444	bas	1
2018-01-17 12:20:32	I	00156527D65C	07700900543	bas	0
2018-01-17 12:20:34	O	01344304344	07700900543	bas	0
2018-01-17 17:02:45	I	00156527D65C	*00000	bas	1

Detail

A value of 1 is written to the inbound leg generated during a deskphone log in or log out action. A value of 0 is written to all other legs during interactions.

	External	storm	storm user
		Deskphone LOG IN and LOG OUT	Always 1

 

Always 0

EXTERNAL INCOMING CALL (2 legs)

Always 0

 

		OUTGOING CALL dialled directly from deskphone or storm DTA Web iPath (1st leg)	Always 0
		or OUTGOING CALL initiated from the agent desktop (DTA) (1st leg)	Always 0
		Initial called party leg (2nd leg)
		Always 0

 

		TRANSFER of an INCOMING or OUTGOING CALL Transfer leg (3rd and subsequent legs)
		Always 0

Filter