Called User ID
This data export field displays a unique storm-generated numeric identifier for the called storm user. It is useful for distinguishing between two users who have the same name.
|
Historical Data Source |
CONTACT Data Records |
|
Category |
UC |
|
Channels |
|
|
Size (bytes) |
4 |
|
Filter |
Called User ID |
|
Dimension |
None |
Example
This data export report shows an incoming voice call that was answered by a user with user ID of 63388 (rows 1 and 2). The user then transferred the call to a user 'edred' of user ID 122281 (row 3).
|
Called User ID |
||||
|
2019-07-16 12:56:44 |
I |
07700900432 |
01614960654 |
63388 |
|
2019-07-16 12:57:03 |
O |
07700900432 |
00156527D65C |
63388 |
|
2019-07-16 12:58:24 |
O |
07700900432 (2007) |
BCC3424BB6C8 |
122281 |
Detail
The data export field populates the inbound (I) and outbound (O) legs in interaction scenarios as illustrated below. See also, Communication Legs.
Voice Interactions
|
|
External |
storm |
storm user |
|
|
Deskphone LOG IN and LOG OUT |
Always 0 |
|
|
|
EXTERNAL INCOMING CALL (2 legs) |
|
|
|
OUTGOING CALL dialled directly from deskphone or storm DTA Web iPath (1st leg) |
Always 0 |
|||
|
or OUTGOING CALL initiated from the agent desktop (DTA) (1st leg) |
Of calling user |
||||
|
Initial called party leg (2nd leg) |
|||||
|
|
|||||
|
|
Always 0 |
Of transfer target |
|||
|
|
TRANSFER of an INCOMING or OUTGOING CALL Transfer leg (3rd and subsequent legs) |
||||
|
|
|||||
|
|
Always 0 |
Of transfer target |
|||
Text Interactions
|
|
|
|
|
|
External |
storm |
storm user |
|
|
|
|
INCOMING SMS TEXT |
|
|
|
OUTGOING SMS TEXT Agent-initiated or reply |
|
|
|
|
|
||
|
|
Populated if email is actioned |
INCOMING EMAIL |
|||
|
Always 0 |
Initiate Reply Forward Followed Up |
OUTGOING EMAIL or ACTION on INCOMING EMAIL |
Ignore Delete Requeue Complete Follow Up Followed Up |
Always 0 |
|
|
|
|
|
|
|
|
|
WEB CHAT |
|
|
|
|
|
|
|
|
INCOMING SOCIAL MEDIA MESSAGE |
|
|
|
SOCIAL MEDIA MESSAGE REPLY |
