Called Device ID
This data export field indicates the storm-generated ID of the deskphone or storm DTA Web iPath on which a user answered a call.
|
Historical Data Source |
CONTACT Data Records |
|
Category |
UC |
|
Channels |
|
|
Size (bytes) |
4 |
|
Filter |
None |
|
Dimension |
None |
Example
This data export report shows an incoming voice call that was received on a storm DTA Web iPath of ID 128872 (rows 1 and 2) and then transferred to a deskphone of ID 113375 (row 3).
|
Called Device ID |
|||||
|
2018-07-30 17:15:18 |
I |
07700900432 |
01614960654 |
1 |
128872 |
|
2018-07-30 17:15:25 |
O |
07700900432 |
iPath_129_cmilliband |
1 |
0 |
|
2018-07-30 17:18:11 |
O |
07700900432 (2006) |
00156527D65C |
0 |
113375 |
Detail
The data export field populates the inbound (I) and outbound (O) legs in interaction scenarios as illustrated below. See also, Communication Legs.
|
|
External |
storm |
storm user |
|
|
Deskphone LOG IN and LOG OUT |
Always 0 |
|
|
|
EXTERNAL INCOMING CALL (2 legs) |
Always 0 |
|
|
OUTGOING CALL dialled directly from deskphone or storm DTA Web iPath (1st leg) |
Always 0 |
|||
|
or OUTGOING CALL initiated from the agent desktop (DTA) (1st leg) |
Of calling deskphone |
||||
|
Initial called party leg (2nd leg) |
|||||
|
|
|||||
|
|
Always 0 |
Of transfer target |
|||
|
|
TRANSFER of an INCOMING or OUTGOING CALL Transfer leg (3rd and subsequent legs) |
||||
|
|
|||||
|
|
Always 0 |
Of transfer target |
|||
Note: values of 0 are written to all communication legs of non-voice interactions.