How the Data Export Fields are Documented

The data export fields are documented under the following sections or headings:

For each field, a brief description is followed by the following summary information:

Label	Meaning
Historical Data source	The VIEW historical data source to which the field belongs. For example 'Contact Data Records'.
Category	The field's sub-category as seen on the VIEW user interface. For example 'Web Chat'
Channels	The communication channels for which the field is supported: Voice SMS text Email Web chat Social media (for example, Twitter, Facebook, and Trustpilot)
Size (bytes)	The size of the fields in bytes.
Filter	Indicates the name of the filter that the field can be filtered on. Not all fields support filters.
Dimension	Indicates whether the field provides a dimension for breaking down metric values in custom reports. Most dimensions have the same name as their associated fields. See also, Dimensions Reference

The fields are documented under the following headings:

Formats

This is provided if the field value is written in a particular format. For example, the destination address formats for various types of Destination Address such as phone number and web iPath soft phone.

Possible Values

Provided where a field has a fixed set of possible values. For example, the possible values that can be returned for the Call Result in a storm OUTBOUND campaign.

Example

One or more snippets of data export reports showing how the field is populated alongside other fields in a particular interaction. For example, Talk Time in an incoming voice call.

Note: clicking a field name in the table navigates to the documentation for that field.

Detail

Where appropriate, this section provides details about the field. For example, the data written to the various communication legs in the Destination Address field for both voice and text-based communication.

Filters (if applicable)

Lists the options or values that the field can be filtered on. For example, the filter options for Wrap Time.