Call Subrecord ID
This data export field displays a storm-generated numeric identifier for uniquely identifying communication legs with the same Call ID.
|
Historical Data Source |
CONTACT Data Records |
|
Category |
Basic |
|
Channels |
|
|
Size (bytes) |
16 |
|
Filter |
None |
|
Dimension |
None |
Example
This data export report shows an incoming call to a FLOW script (first row) where the script sent three SMS text messages at the same time (last three rows).
|
Call ID |
Call Subrecord ID |
||||
|
2023-10-02 15:21:45 |
I |
F |
1.59367056 |
|
01614960873 |
|
2023-10-02 15:21:45 |
O |
M |
1.59367056 |
26 |
07700900873 |
|
2023-10-02 15:21:45 |
O |
M |
1.59367056 |
31 |
07700900143 |
|
2023-10-02 15:21:45 |
O |
M |
1.59367056 |
36 |
07700900546 |
Detail
The field value is written to every outbound communication leg generated in an interaction.
Outgoing SMS text messages and email messages may result in multiple outbound communication legs that are generated at the same point in time. The only way to distinguish these legs is by the Call Subrecord ID, which will be different on each leg.