Caller Device ID

This data export field displays the storm-generated ID of the deskphone or other hardware device used by the storm user who initiated the communication. This is not the device identifier that is set in storm UC/CONTACT.

Historical Data Source	CONTACT Data Records
Category	UC
Channels
Size (bytes)	4
Filter	None
Dimension	None

Key to symbols

Example

This data export report shows outgoing calls made by storm users.

Rows 1 and 2: User LChevez called from a handset, which had an ID of 116183.

Rows 3 and 4: User CMilliband called from a storm DTA Web iPath, which had an ID of 128872.

Call Date/Time	Call Direction	Originating address	Destination address	Caller Username	Caller Device ID
2019-07-16 09:39:31	I	001565192de5	01614960654	LChevez	116183
2019-07-16 09:39:32	O	01184960762	01614960654	LChevez	116183
2019-07-16 09:43:40	I	WebiPath_129_122281	01614960124	CMilliband	128872
2019-07-16 09:43:41	O	01344304344	01614960124	CMilliband	128872

Detail

	External	storm	storm user
		Deskphone LOG IN and LOG OUT

 

Always 0

EXTERNAL INCOMING CALL (2 legs)

Always 0

 

		OUTGOING CALL dialled directly from deskphone or storm DTA Web iPath (1st leg)
		or OUTGOING CALL initiated from the agent desktop (DTA) (1st leg)
		Initial called party leg (2nd leg)

 

		TRANSFER of an INCOMING or OUTGOING CALL Transfer leg (3rd and subsequent legs)
		Of transferrer in a consultation call, otherwise 0