Call Group?
This data export field indicates whether a call was received by a hunt group.
|
Historical Data Source |
CONTACT Data Records |
|
Category |
UC |
|
Channels |
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Size (bytes) |
1 |
|
Filter |
None |
|
Dimension |
None |
Possible Values
One of the following values is written to a record (communication leg):
|
Value |
Description |
|
1 |
The call was received by a hunt group. |
|
0 |
The call was NOT received by a hunt group. |
Example
This data export report shows an incoming call to a hunt group.
|
Call Group? |
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|
2018-08-06 10:56:45 |
I |
07700900432 |
01614960654 |
1 |
IT Hunt Group |
|
2018-08-02 10:57:28 |
O |
00156527D65C |
00156531972e |
1 |
IT Hunt Group |
Detail
The data export field populates the inbound (I) and outbound (O) legs in interaction scenarios as illustrated below. See also, Communication Legs.
|
|
External |
storm |
storm user |
|
|
Deskphone LOG IN and LOG OUT |
Always 0 |
|
|
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EXTERNAL INCOMING CALL (2 legs) |
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|
OUTGOING CALL dialled directly from deskphone or storm DTA Web iPath (1st leg) |
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or OUTGOING CALL initiated from the agent desktop (DTA) (1st leg) |
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|
Initial called party leg (2nd leg) |
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TRANSFER of an INCOMING or OUTGOING CALL Transfer leg (3rd and subsequent legs) |
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Note: values of 0 are written to all communication legs of non-voice interactions.