Call Treatment
This data export field displays the storm UC/CONTACT treatment to which an incoming call was directed.
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Historical Data Source |
CONTACT Data Records |
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Category |
UC |
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Channels |
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Size (bytes) |
1026 |
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Filter |
Call Treatment |
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Dimension |
Call Treatment |
Example
This data export report shows a call that was directed to a call treatment named 'IT Hunt Group'.
2018-08-06 10:59:26 |
I |
077009004323 |
01614960654 |
IT Hunt Group |
12347 |
2018-08-06 10:59:30 |
O |
077009004323 |
00156531972e |
IT Hunt Group |
12347 |
Detail
The data export field populates the inbound (I) and outbound (O) legs in interaction scenarios as illustrated below. See also, Communication Legs.
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External |
storm |
storm user |
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Deskphone LOG IN and LOG OUT |
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EXTERNAL INCOMING CALL (2 legs) |
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OUTGOING CALL dialled directly from deskphone or storm DTA Web iPath (1st leg) |
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or OUTGOING CALL initiated from the agent desktop (DTA) (1st leg) |
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Initial called party leg (2nd leg) |
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TRANSFER of an INCOMING or OUTGOING CALL Transfer leg (3rd and subsequent legs) |
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If transferred via a call treatment |
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Filter
Include or exclude one or more treatments in your organisation.