Data Export Fields in CONTACT Agent Activity
This is the data export field reference for the CONTACT Agent Activity data source.
All data export fields in the data source are listed below (except deprecated fields):
Serial Number
Call ID
Status
Status ID
Sub Status ID
Status Start Date and Time
Agent
Agent ID
User ID
User <Miscellaneous 1>
User <Miscellaneous 2>
Status Duration
Total Status Duration
Status Change Date and Time
Next Status
Next Status ID
Next Sub Status ID
Queue
Queue ID
Custom Status Code