Queue ID
This data export field displays the unique storm-generated numeric identifier for the queue associated with the agent whose status changed. It is useful for distinguishing between two queues that have the same name.
|
Historical Data Source |
CONTACT Agent Activity |
|
Channels |
|
|
Size (bytes) |
4 |
|
Filter |
None |
|
Dimension |
Queue ID |
Example
This report shows the IDs of the queues associated with status changes for agents Baz Parsons and Stephen Dodd.
|
Queue ID |
|||||
|
Inbound |
14/06/2018 12:29 |
Wrapup |
Baz Parsons |
Summer Holidays |
7914 |
|
Wrapup |
14/06/2018 12:29 |
Available |
Baz Parsons |
Summer Holidays |
7914 |
|
Available |
14/06/2018 12:29 |
Lunch |
Baz Parsons |
|
|
|
Lunch |
14/06/2018 13:43 |
Available |
Baz Parsons |
|
|
|
Lunch |
14/06/2018 13:42 |
Available |
Stephen Dodd |
|
|
|
Available |
14/06/2018 14:00 |
Meeting |
Stephen Dodd |
|
|
|
Available |
14/06/2018 13:50 |
Incoming Call Setup |
Baz Parsons |
Customer Service |
7916 |
|
Incoming Call Setup |
14/06/2018 13:50 |
Incoming Call Ringback |
Baz Parsons |
Customer Service |
7916 |
|
Incoming Call Ringback |
14/06/2018 13:50 |
Available |
Baz Parsons |
Customer Service |
7916 |
|
Available |
14/06/2018 13:50 |
Incoming Call Setup |
Baz Parsons |
Customer Service |
7916 |