Next Status

This data export field displays the agent's status immediately after the status change.

Historical Data Source	CONTACT Agent Activity
Channels
Size (bytes)	1026
Filter	Next Status, Next Status Description, and Next Sub Status
Dimension	None

Possible Values

Example

This data export report shows the statuses entered by agent Baz Parsons causing the records to be written.

Filters

Include or exclude one or more of the statuses listed in the table below. See The Contact Agent Activity data source for status IDs.

Filter	Applies to statuses with this status ID
Logged Off	1
Available	2
Call Setup	3
Incoming Call	4
Outgoing Call	5
Wrap-up	6
Unavailable	7
SMS Setup	9
SMS	10
Email Setup	11
Email	12
Chat Setup	13
Chat	14
Available -Internal Only	Do not use.
Available - Direct Only	Do not use.
Social Media Setup - Public	17
Social Media - Public	18
Social Media Setup - Direct	19
Social Media - Direct	20

Use this to filter any status by providing its full or partial description. This is particular useful for filtering custom states.

Filter by using any of the following relational operators on your chosen value(s):

Equal to	Greater than	Less than
Not equal to	Greater than or equal to	Less than or equal to

Include or exclude one or more of the sub-statuses listed in the table in The Contact Agent Activity data source.

Filter by using any of the following relational operators on your chosen value(s):

Equal to	Greater than	Less than
Not equal to	Greater than or equal to	Less than or equal to