Status Change Date and Time
This data export field displays the date and time at which the agent's status changed.
|
Historical Data Source |
CONTACT Agent Activity |
|
Channels |
|
|
Size (bytes) |
8 |
|
Filter |
None |
|
Dimension |
None |
Format
You can display the date and time in a choice of formats. You can also change the time zone in which the time is displayed.
These settings are available via the field's Settings 
button.
Example
This data export report shows the dates and times at which agent Baz Parsons' statuses changed from 'Status' to 'Next Status'.
|
Available |
08:35 |
14/06/2018 12:17 |
Incoming Call Setup |
Baz Parsons |
|
Incoming Call Setup |
00:01 |
14/06/2018 12:17 |
Incoming Call Ringback |
Baz Parsons |
|
Incoming Call Ringback |
00:06 |
14/06/2018 12:17 |
Inbound |
Baz Parsons |
|
Inbound |
00:01 |
14/06/2018 12:17 |
Inbound |
Baz Parsons |
|
Inbound |
03:42 |
14/06/2018 12:21 |
Inbound Hold |
Baz Parsons |
|
Inbound Hold |
01:59 |
14/06/2018 12:23 |
Inbound |
Baz Parsons |
|
Inbound |
06:07 |
14/06/2018 12:29 |
Wrapup |
Baz Parsons |
|
Wrapup |
00:10 |
14/06/2018 12:29 |
Available |
Baz Parsons |
|
Available |
00:09 |
14/06/2018 12:29 |
Lunch |
Baz Parsons |
|
Lunch |
73:41:00 |
14/06/2018 13:43 |
Available |
Baz Parson |