Agent

This data export field displays the agent whose status changed, causing the record to be written.

Historical Data Source	CONTACT Agent Activity
Channels
Size (bytes)	1026
Filter	Agent
Dimension	Agent

Key to symbols

Example

This data export report shows status changes for agents Baz Parsons and Stephen Dodd.

Status	Status Change Date and Time	Next Status	Agent
Available	14/06/2018 12:29	Lunch	Baz Parsons
Lunch	14/06/2018 13:43	Available	Baz Parsons
Lunch	14/06/2018 13:42	Available	Stephen Dodd
Available	14/06/2018 14:00	Meeting	Stephen Dodd
Available	14/06/2018 13:50	Inbound Call Setup	Baz Parsons

Filter

Include or exclude one or more agents in your organisation.