Status
This data export field displays the agent's status immediately before the status change.
|
Historical Data Source |
CONTACT Agent Activity |
|
Channels |
|
|
Size (bytes) |
1026 |
|
Filter |
Status, Status Description, and Sub Status |
|
Dimension |
Status Description |
Possible Values
See CONTACT Agent Activity Data Source.
Example
This data export report shows the statuses entered by agent Baz Parsons immediately prior to the statuses that caused the records to be written.
|
Available |
08:35 |
14/06/2018 12:17 |
Incoming Call Setup |
Baz Parsons |
|
Incoming Call Setup |
00:01 |
14/06/2018 12:17 |
Incoming Call Ringback |
Baz Parsons |
|
Incoming Call Ringback |
00:06 |
14/06/2018 12:17 |
Inbound |
Baz Parsons |
|
Inbound |
00:01 |
14/06/2018 12:17 |
Inbound |
Baz Parsons |
|
Inbound |
03:42 |
14/06/2018 12:21 |
Inbound Hold |
Baz Parsons |
|
Inbound Hold |
01:59 |
14/06/2018 12:23 |
Inbound |
Baz Parsons |
|
Inbound |
06:07 |
14/06/2018 12:29 |
Wrapup |
Baz Parsons |
|
Wrapup |
00:10 |
14/06/2018 12:29 |
Available |
Baz Parsons |
|
Available |
00:09 |
14/06/2018 12:29 |
Lunch |
Baz Parsons |
|
Lunch |
73:41:00 |
14/06/2018 13:43 |
Available |
Baz Parsons |
Filters
Status
Include or exclude one or more of the statuses listed in the table below. See The Contact Agent Activity data source for status IDs.
Filter |
Applies to statuses with this status ID |
Logged Off |
1 |
Available |
2 |
Call Setup |
3 |
Incoming Call |
4 |
Outgoing Call |
5 |
Wrap-up |
6 |
Unavailable |
7 |
SMS Setup |
9 |
SMS |
10 |
Email Setup |
11 |
12 |
|
Chat Setup |
13 |
Chat |
14 |
Available -Internal Only |
Do not use. |
Available - Direct Only |
Do not use. |
Social Media Setup - Public |
17 |
Social Media - Public |
18 |
Social Media Setup - Direct |
19 |
Social Media - Direct |
20 |
Status Description
Use this to filter any status by providing its full or partial description. This is particular useful for filtering custom states.
Filter by using any of the following relational operators on your chosen value(s):
|
Equal to |
Greater than |
Less than |
|
Not equal to |
Greater than or equal to |
Less than or equal to |
Sub Status
Include or exclude one or more of the sub-statuses listed in the table in The Contact Agent Activity data source.
Filter by using any of the following relational operators on your chosen value(s):
|
Equal to |
Greater than |
Less than |
|
Not equal to |
Greater than or equal to |
Less than or equal to |