Status Duration
This data export field displays the time the agent spent in the immediately prior status. In a data export report, this field reports the same value as Total Status Duration. See the 'Remarks' for that field.
See also, Status.
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Historical Data Source |
CONTACT Agent Activity |
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Channels |
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Size (bytes) |
8 |
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Filter |
Status Duration |
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Dimension |
None |
Format
By clicking the current duration format, you can select another format, which may be more appropriate for your report.
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The 'Seconds' format shows decimal places; the 'Seconds (Integer)' format does not. |
Example
This data export report shows the durations spent by agent Baz Parsons in the statuses immediately prior to the statuses that caused the records to be written.
|
Available |
14/06/2018 12:08 |
08:35 |
Baz Parsons |
|
Incoming Call Setup |
14/06/2018 12:17 |
00:01 |
Baz Parsons |
|
Incoming Call Ringback |
14/06/2018 12:17 |
00:06 |
Baz Parsons |
|
Inbound |
14/06/2018 12:17 |
00:01 |
Baz Parsons |
|
Inbound |
14/06/2018 12:17 |
03:42 |
Baz Parsons |
|
Inbound Hold |
14/06/2018 12:21 |
01:59 |
Baz Parsons |
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Inbound |
14/06/2018 12:23 |
06:07 |
Baz Parsons |
|
Wrapup |
14/06/2018 12:29 |
00:10 |
Baz Parsons |
|
Available |
14/06/2018 12:29 |
00:09 |
Baz Parsons |
|
Lunch |
14/06/2018 12:29 |
73:41:00 |
Baz Parsons |
Filter
Filter by using any of the following relational operators on your chosen value(s):
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Equal to |
Greater than |
Less than |
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Not equal to |
Greater than or equal to |
Less than or equal to |