Queue
This data export field displays the queue associated with the agent whose status changed. Some status changes are not associated with queues (for example, Unavailable to Available). In such cases, the field is blank.
|
Historical Data Source |
CONTACT Agent Activity |
|
Channels |
|
|
Size (bytes) |
1026 |
|
Filter |
Queue |
|
Dimension |
Queue |
This report shows the queues associated with status changes for agents Baz Parsons and Stephen Dodd.
|
Queue |
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|
Inbound |
14/06/2018 12:27:24 |
Wrapup |
Baz Parsons |
Summer Holidays |
|
Wrapup |
14/06/2018 12:28:45 |
Available |
Baz Parsons |
Summer Holidays |
|
Available |
14/06/2018 12:29:43 |
Lunch |
Baz Parsons |
|
|
Lunch |
14/06/2018 13:43:04 |
Available |
Baz Parsons |
|
|
Lunch |
14/06/2018 13:42:12 |
Available |
Stephen Dodd |
|
|
Available |
14/06/2018 14:00:32 |
Meeting |
Stephen Dodd |
|
|
Available |
14/06/2018 13:50:34 |
Incoming Call Setup |
Baz Parsons |
|
|
Incoming Call Setup |
14/06/2018 13:50:34 |
Inbound Call Ringback |
Baz Parsons |
Customer Service |
|
Incoming Call Ringback |
14/06/2018 13:50:49 |
Inbound |
Baz Parsons |
Customer Service |
|
Inbound |
14/06/2018 13:50:49 |
Inbound |
Baz Parsons |
Customer Service |
|
Inbound |
14/06/2018 14:06:11 |
Wrapup |
BazParsons |
Customer Service |
|
Wrapup |
14/06/2018 14:07:23 |
Available |
BazParsons |
Customer Service |
Filter
Include or exclude one or more queues in your organisation.