User ID
This data export field displays the unique storm-generated numeric user identifier for the agent whose status changed, causing the record to be written.
|
Historical Data Source |
CONTACT Agent Activity |
|
Channels |
|
|
Size (bytes) |
4 |
|
Filter |
None |
|
Dimension |
User ID |
Example
This report shows the user IDs for agents Baz Parsons and Stephen Dodd.
|
User ID |
|||||
|
Available |
14/06/2022 12:29 |
Lunch |
Baz Parsons |
6179 |
188726 |
|
Lunch |
14/06/2022 13:43 |
Available |
Baz Parsons |
6179 |
188726 |
|
Lunch |
14/06/2022 13:42 |
Available |
Stephen Dodd |
14199 |
139655 |
|
Available |
14/06/2022 14:00 |
Meeting |
Stephen Dodd |
14199 |
139655 |
|
Available |
14/06/2022 13:50 |
Inbound Call Setup |
Baz Parsons |
6179 |
188726 |
Remarks
A storm agent is a type of storm user and therefore has both a unique Agent ID and a unique User ID. An agent's agent ID and user ID will almost certainly be different. A user may or may not be an agent (they may, for example, be a switchboard operator).