User <Miscellaneous 2>
This data export field displays the content of the Miscellaneous 2 property as configured for the agent whose status changed, causing the record to be written.
|
Historical Data Source |
CONTACT Agent Activity |
|
Channels |
|
|
Size (bytes) |
1026 |
|
Filter |
None |
|
Dimension |
User <Miscellaneous 1> |
The property is configured in the Person Details > Show Extended Details section of the user's properties in storm UC as shown in the illustration below.
Note: a property label other than Miscellaneous 2 may have been used in your UC deployment. It is this label that is used in the name of this data export field. For example, User Miscellaneous 2 or User Division.
Example
This report shows that the Miscellaneous 2 property of agents Chloe Taylor and Baz Parsons were set to 'Blue Division' and 'Red Division', respectively.
|
User Miscellaneous 2 |
||||
|
Available |
07/07/2022 12:29 |
Lunch |
Baz Parsons |
Red Division |
|
Lunch |
07/07/2022 13:43 |
Available |
Baz Parsons |
Red Division |
|
Lunch |
07/07/2022 13:42 |
Available |
Chloe Taylor |
Blue Division |
|
Available |
07/07/2022 14:00 |
Meeting |
Chloe Taylor |
Blue Division |
|
Available |
07/07/2022 13:50 |
Inbound Call Setup |
Baz Parsons |
Red Division |