Sub Status ID
This data export field displays the ID of the agent's sub status immediately before the status change.
|
Historical Data Source |
CONTACT Agent Activity |
|
Channels |
|
|
Size (bytes) |
4 |
|
Filter |
None |
|
Dimension |
None |
Possible Values
See CONTACT Agent Activity Data Source.
Example
This data export report shows the IDs of the sub statuses entered into by agent Baz Parsons immediately prior to the statuses that caused the records to be written.
|
Sub Status ID |
|||||
|
Available |
2 |
0 |
08:35 |
14/06/2018 12:17 |
Baz Parsons |
|
Incoming Call Setup |
3 |
0 |
00:01 |
14/06/2018 12:17 |
Baz Parsons |
|
Incoming Call Ringback |
3 |
2 |
00:06 |
14/06/2018 12:17 |
Baz Parsons |
|
Inbound |
4 |
0 |
00:01 |
14/06/2018 12:17 |
Baz Parsons |
|
Inbound |
4 |
0 |
03:42 |
14/06/2018 12:21 |
Baz Parsons |
|
Inbound Hold |
4 |
1 |
01:59 |
14/06/2018 12:23 |
Baz Parsons |
|
Inbound |
4 |
0 |
06:07 |
14/06/2018 12:29 |
Baz Parsons |
|
Wrapup |
6 |
0 |
00:10 |
14/06/2018 12:29 |
Baz Parsons |
|
Available |
2 |
0 |
00:09 |
14/06/2018 12:29 |
Baz Parsons |
|
Lunch |
7 |
100 |
73:41:00 |
14/06/2018 13:43 |
Baz Parsons |