Custom Status Code

This data export field displays an administrator-defined status code that is usually assigned to several custom statuses (available or unavailable). A custom status code is typically used to group together a number of custom statuses that bear something in common.

The field does not apply to the standard or system-defined statuses and is therefore not populated for those.

Historical Data Source	CONTACT Agent Activity
Channels
Size (bytes)	514
Filter	Custom Status Code
Dimension	Custom Status Code

Key to symbols

Example

This data export report shows that agent Baz Parsons entered a number of custom unavailable statuses during a particular day out of which some were categorised as 'Zone A' and others as 'Zone B'. This allows you easily see how long Baz spent in different areas of a building.

Status	Status Change Date and Time	Agent	Custom Status Code
Available	14/04/2022 09:17	Baz Parsons
Email Setup	14/04/2022 09:17	Baz Parsons
Email	14/04/2022 09:30	Baz Parsons
Meeting - Beech	14/04/2022 10:35	Baz Parsons	Zone A
Available	14/04/2022 10:45	Baz Parsons
Tea Break - Break Out Area 1	14/04/2022 10:50	Baz Parsons	Zone B
Available	14/04/2022 11:03	Baz Parsons
Lunch - Atrium	14/04/2022 12:30	Baz Parsons	Zone B
Available	14/04/2022 13:28	Baz Parsons
Meeting- Oak	14/04/2022 14:00	Baz Parsons	Zone A

Filter