Next Sub Status ID

This data export field displays the agent's status immediately after the status change.

Historical Data Source

CONTACT Agent Activity

Channels

       

Size (bytes)

4

Filter

None

Dimension

None

Key to symbols

Possible Values

See The Contact Agent Activity data source.

Example

This data export report shows the IDs of the statuses entered by agent Baz Parsons and which caused the records to be written.

Next Sub Status ID

Available

14/06/2018 12:17

Incoming Call Setup

0

Incoming Call Setup

14/06/2018 12:17

Incoming Call Ringback

2

Incoming Call Ringback

14/06/2018 12:17

Inbound

0

Inbound

14/06/2018 12:17

Inbound

0

Inbound

14/06/2018 12:21

Inbound Hold

1

Inbound Hold

14/06/2018 12:23

Inbound

0

Inbound

14/06/2018 12:29

Wrapup

0

Wrapup

14/06/2018 12:29

Available

0

Available

14/06/2018 12:29

Lunch

100

Lunch

14/06/2018 13:43

Available

0