Next Sub Status ID
This data export field displays the agent's status immediately after the status change.
|
Historical Data Source |
CONTACT Agent Activity |
|
Channels |
|
|
Size (bytes) |
4 |
|
Filter |
None |
|
Dimension |
None |
Possible Values
See The Contact Agent Activity data source.
Example
This data export report shows the IDs of the statuses entered by agent Baz Parsons and which caused the records to be written.
|
Next Sub Status ID |
|||
|
Available |
14/06/2018 12:17 |
Incoming Call Setup |
0 |
|
Incoming Call Setup |
14/06/2018 12:17 |
Incoming Call Ringback |
2 |
|
Incoming Call Ringback |
14/06/2018 12:17 |
Inbound |
0 |
|
Inbound |
14/06/2018 12:17 |
Inbound |
0 |
|
Inbound |
14/06/2018 12:21 |
Inbound Hold |
1 |
|
Inbound Hold |
14/06/2018 12:23 |
Inbound |
0 |
|
Inbound |
14/06/2018 12:29 |
Wrapup |
0 |
|
Wrapup |
14/06/2018 12:29 |
Available |
0 |
|
Available |
14/06/2018 12:29 |
Lunch |
100 |
|
Lunch |
14/06/2018 13:43 |
Available |
0 |