Caller User ID
This data export field displays a unique storm-generated numeric identifier for the user who initiated a call or an email action.
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Historical Data Source |
CONTACT Data Records |
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Category |
UC |
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Channels |
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Size (bytes) |
4 |
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Filter |
Caller User ID |
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Dimension |
None |
Example
This data export report shows an outgoing call made by a storm user.
The caller (LChevez) had a user ID of 118902.
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Caller User ID |
|||||
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2019-07-16 09:39:31 |
I |
001565192de5 |
01614960654 |
LChevez |
118902 |
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2019-07-16 09:39:32 |
O |
01184960762 |
01614960654 |
LChevez |
118902 |
Detail
The data export field populates the inbound (I) and outbound (O) legs in interaction scenarios as illustrated below. See also, Communication Legs.
Voice Interactions
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External |
storm |
storm user |
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Deskphone LOG IN and LOG OUT |
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Always 0 |
EXTERNAL INCOMING CALL (2 legs) |
Always 0 |
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OUTGOING CALL dialled directly from deskphone or storm DTA Web iPath (1st leg) |
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or OUTGOING CALL initiated from the agent desktop (DTA) (1st leg) |
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Initial called party leg (2nd leg) |
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TRANSFER of an INCOMING or OUTGOING CALL Transfer leg (3rd and subsequent legs) |
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Of transferrer |
Text Interactions
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External |
storm |
storm user |
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Populated if email is actioned Always 0 |
INCOMING EMAIL |
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Initiate Reply Forward Followed Up |
OUTGOING EMAIL or ACTION on INCOMING EMAIL |
Ignore Delete Requeue Complete Follow Up Followed Up |
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Note: communication legs of other non-voice channels are either unpopulated or populated with 0.
Filter
Filter by using any of the following relational operators on your chosen value(s):
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Equal to |
Greater than |
Less than |
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Not equal to |
Greater than or equal to |
Less than or equal to |