CLI Presentation
This data export field displays caller's number (CLI) that was presented to the called party.
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Historical Data Source |
CONTACT Data Records |
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Category |
UC |
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Channels |
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Size (bytes) |
514 |
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Filter |
None |
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Dimension |
CLI Presentation |
Example
This data export report shows an outgoing call that was answered by the external party (first two rows). The storm user then transferred the call to storm user 'cmilliband' (third row) who was presented with the CLI 077009004323 (2008).
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CLI Presentation |
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2018-08-01 17:31:50 |
I |
00156527D65C |
077009004323 |
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01344304344 |
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2018-08-01 17:31:52 |
O |
01344304344 |
077009004323 |
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01344304344 |
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2018-08-01 17:33:44 |
O |
077009004323 (2008) |
iPath_129_cmilliband |
cmilliband |
077009004323 (2008) |
Detail
The data export field populates the inbound (I) and outbound (O) legs in interaction scenarios as illustrated below. See also, Communication Legs.
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External |
storm |
storm user |
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Deskphone LOG IN and LOG OUT |
Deskphone IP address |
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Caller's number |
EXTERNAL INCOMING CALL (2 legs) |
Caller's number** |
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OUTGOING CALL dialled directly from deskphone or storm DTA Web iPath (1st leg) |
Admin-assigned CLI |
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or OUTGOING CALL initiated from the agent desktop (DTA) (1st leg) |
Caller's extension number* For a PSTN phone, the Admin-assigned CLI |
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Initial called party leg (2nd leg) |
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Admin-assigned CLI |
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Caller's extension number |
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TRANSFER of an INCOMING or OUTGOING CALL Transfer leg (3rd and subsequent legs) |
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Admin-assigned CLI |
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Transferred party's number + transferrer's extension |
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* If the user is not assigned an extension, their name is displayed instead.
** For a call routed according to a call forwarding rule, the caller’s number is shown if the ‘Forward Caller CLI’ option is set in the user's service type: if it is not set, the forwarding user’s admin-assigned CLI is shown.