Conversation Reference
This data export field displays the identifier for the first incoming or outgoing message in an email thread. It is used to associate all communication legs in an email conversation.
Historical Data Source |
CONTACT Data Records |
Category |
CONTACT |
Channels |
|
Size (bytes) |
514 |
Filter |
Conversation Reference |
Dimension |
None |
Example
This data export report shows two email threads. The first thread was made up of three messages and assigned a conversation reference of <D826B9CF-BB75-4E3D-A34A-4D4E4B184F1E@gmail.com>. The second thread was made up of two messages and assigned a reference of <95A6EE47-1FBB-4C7C-83C7-898239DE4E1A@gmail.com>.
2020-01-09 12:34:36 |
I |
j65.burt@teleworm.com |
mc@gmail.com |
Replied |
2020-01-09 12:34:50 |
O |
j65.burt@teleworm.com |
mc@gmail.com |
Re-queued |
2020-01-09 12:34:50 |
O |
mc_cs@gmail.com |
j65.burt@teleworm.com |
Replied |
2020-01-10 12:34:34 |
I |
tm832@cuvox.com |
mc@gmail.com |
Replied |
2020-01-10 12:34:46 |
O |
tm832@cuvox.com |
mc@gmail.com |
Replied |
Initial Conversation Reference |
Conversation Reference |
<D826B9CF-BB75-4E3D-A34A-4D4E4B184F1E@gmail.com> |
<D826B9CF-BB75-4E3D-A34A-4D4E4B184F1E@gmail.com> |
|
<D826B9CF-BB75-4E3D-A34A-4D4E4B184F1E@gmail.com> |
|
<D826B9CF-BB75-4E3D-A34A-4D4E4B184F1E@gmail.com> |
<95A6EE47-1FBB-4C7C-83C7-898239DE4E1A@gmail.com> |
<95A6EE47-1FBB-4C7C-83C7-898239DE4E1A@gmail.com> |
|
<95A6EE47-1FBB-4C7C-83C7-898239DE4E1A@gmail.com> |
Detail
The data export field populates the inbound (I) and outbound (O) legs in the interaction scenario as illustrated below. See also, Communication Legs.
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External |
storm |
storm user |
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Populated if email is actioned |
INCOMING EMAIL |
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Initiate Reply Forward Followed Up |
OUTGOING EMAIL or ACTION on INCOMING EMAIL |
Ignore Delete Requeue Complete Follow Up Followed Up |
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Filter
Filter by using any of the following options on your chosen value(s):
Equal to |
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Starts with |
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Contains |
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Ends with |
Not Equal to |
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Does not start with |
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Does not contain |
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Does not end with |
Where available, you can use the Or operator to include multiple values in your filter.
See Also