Caller Device Type
This data export field displays the type of storm device that was used to make a call.
|
Historical Data Source |
CONTACT Data Records |
|
Category |
UC |
|
Channels |
|
|
Size (bytes) |
4 |
|
Filter |
None |
|
Dimension |
None |
Possible Values
One of the following values is written to a record (communication leg):
|
Value |
Description |
|
0 |
A device other than the IPath soft phone or the storm DTA Web iPath (for example, a deskphone or a PSTN-paired phone). |
|
1 |
IPath soft phone or storm DTA Web iPath. |
Example
This data export report shows outgoing calls made by storm users.
Rows 1 and 2: User LChevez called from a handset.
Rows 3 and 4: User CMilliband called from a storm DTA Web iPath.
|
Caller Device Type |
|||||
|
2019-07-16 09:39:31 |
I |
001565192de5 |
01614960654 |
LChevez |
0 |
|
2019-07-16 09:39:32 |
O |
01184960762 |
01614960654 |
LChevez |
0 |
|
2019-07-16 09:43:40 |
I |
WebiPath_129_122281 |
01614960124 |
CMilliband |
1 |
|
2019-07-16 09:43:41 |
O |
01344304344 |
01614960124 |
CMilliband |
1 |
Detail
The data export field populates the inbound (I) and outbound (O) legs in interaction scenarios as illustrated below. See also, Communication Legs.
|
|
External |
storm |
storm user |
|
|
Deskphone LOG IN and LOG OUT |
Always 0 |
|
|
Always 0 |
EXTERNAL INCOMING CALL (2 legs) |
Always 0 |
|
|
OUTGOING CALL dialled directly from deskphone or storm DTA Web iPath (1st leg) |
|
|
|
or OUTGOING CALL initiated from the agent desktop (DTA) (1st leg) |
Always 0 |
||
|
Initial called party leg (2nd leg) |
|||
|
|
|
|
TRANSFER of an INCOMING or OUTGOING CALL Transfer leg (3rd and subsequent legs) |
||
|
Of transferrer |
Note: values of 0 are written to all communication legs of non-voice interactions.