Number of Completed Warm Transfers
This data export field displays the number of completed warm transfers that resulted from a call.
Historical Data Source |
CONTACT Data Records |
Category |
UC |
Channels |
|
Size (bytes) |
4 |
Filter |
Number of Completed Warm Transfers |
Dimension |
None |
Example
This data export report shows an incoming call (first two rows), which was warm transferred to another user (third row). That user then successfully transferred the call to a third user (last row).
Number of Completed Warm Transfers |
|||||
2018-08-02 16:30:19 |
I |
01614960654 |
1 |
2006-2008 |
2 |
2018-08-02 16:30:24 |
O |
WebiPath_129_122281 |
0 |
2006 |
0 |
2018-08-02 16:31:20 |
O |
00156527D65C |
0 |
2008 |
0 |
2018-08-02 16:32:33 |
O |
001565192de5 |
0 |
|
0 |
Detail
The data export field populates the inbound (I) and outbound (O) legs in interaction scenarios as illustrated below. See also, Communication Legs.
|
External |
storm |
storm user |
|
Deskphone LOG IN and LOG OUT |
Always 0 |
|
|
EXTERNAL INCOMING CALL (2 legs) |
Always 0 |
|
OUTGOING CALL dialled directly from deskphone or storm DTA Web iPath (1st leg) |
Always 0 |
|
or OUTGOING CALL initiated from the agent desktop (DTA) (1st leg) |
Always 0 |
||
Initial called party leg (2nd leg) |
|||
|
|
TRANSFER of an INCOMING or OUTGOING CALL Transfer leg (3rd and subsequent legs) |
||
Always 0 |
Filter
Filter by using any of the following relational operators on your chosen value(s):
Equal to |
Greater than |
Less than |
Not equal to |
Greater than or equal to |
Less than or equal to |