Transfer Details
This data export field displays the user extension number(s) from which a call was transferred, or the caller user ID(s) from which a web chat was transferred.
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Historical Data Source |
CONTACT Data Records |
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Category |
UC |
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Channels |
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Size (bytes) |
514 |
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Filter |
Transfer Details |
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Dimension |
None |
Example
This data export report shows an incoming call that was transferred four times from extensions 2006, 2008, 2007, and 303
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Transfer Details |
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2018-08-02 16:30:19 |
I |
077009004323 |
01614960654 |
5 |
2006-2008-2007-303 |
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2018-08-02 16:30:24 |
O |
077009004323 |
iPath_129_cmilliband |
0 |
2006 |
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2018-08-02 16:31:20 |
O |
077009004323 |
00156527D65C |
0 |
2008 |
|
2018-08-02 16:32:33 |
O |
077009004323 |
001565192de5 |
0 |
2007 |
|
2018-08-02 16:33:40 |
O |
077009004323 |
00156531972e |
0 |
303 |
|
2018-07-30 16:34:45 |
O |
01184968764 |
020794607654 |
0 |
|
Detail
The data export field populates the inbound (I) and outbound (O) legs in interaction scenarios as illustrated below. See also, Communication Legs.
Voice Interactions
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External |
storm |
storm user |
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Deskphone LOG IN and LOG OUT |
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One or multiple hyphen-separated extensions of all users who transferred the call |
EXTERNAL INCOMING CALL (2 legs) |
Transferring user's extension |
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OUTGOING CALL dialled directly from deskphone or storm DTA Web iPath (1st leg) |
Transferring user's extension |
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or OUTGOING CALL initiated from the agent desktop (DTA) (1st leg) |
Transferring user's extension |
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Initial called party leg (2nd leg) |
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One or multiple hyphen-separated extensions of all users who transferred the call |
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TRANSFER of an INCOMING or OUTGOING CALL Transfer leg (3rd and subsequent legs) |
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Extension of receiving user |
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Text Interactions
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External |
storm |
storm user |
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One or multiple hyphen-separated user IDs of users who transferred the web chat |
WEB CHAT |
Filter
Filter by using any of the following options on your chosen value(s):
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Equal to |
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Starts with |
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Contains |
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Ends with |
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Not Equal to |
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Does not start with |
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Does not contain |
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Does not end with |
Where available, you can use the Or operator to include multiple values in your filter.