Previous Action Cell ID
This data export field displays the ID of the FLOW action cell that handled the incoming contact prior to the one for which the action cell record was written.
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Historical Data Source |
FLOW Action Cell Log |
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Channels |
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|
Size (bytes) |
4 |
|
Filter |
Previous Action Cell ID |
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Dimension |
Previous Action Cell ID |
Possible Values
In addition to the action cell IDs, the following values are supported:
|
Value |
Description |
|
-1 |
Exit from a subsidiary script |
|
-2 |
Exit from the current script (excludes transfer to a subsidiary script) |
Note: every action cell has a unique ID in a FLOW script. The Start action cell has a fixed ID of 0.
Example
This data export report shows an incoming call to a FLOW script called 'Monumental'. The script invoked a subsidiary script (Monumental Survey).
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Previous Action Cell ID |
||||
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2018-10-24 15:29:22 |
Monumental |
Monumental |
0 |
1 |
|
2018-10-24 15:29:22 |
Monumental |
Monumental |
1 |
6 |
|
2018-10-24 15:29:22 |
Monumental |
Monumental |
6 |
3 |
|
2018-10-24 15:29:22 |
Monumental |
Monumental |
3 |
8 |
|
2018-10-24 15:29:22 |
Monumental |
Monumental_Survey |
0 |
1 |
|
2018-10-24 15:29:22 |
Monumental |
Monumental_Survey |
1 |
-1 |
|
2018-10-24 15:29:22 |
Monumental |
Monumental |
8 |
-2 |
Filter
Filter by using any of the following relational operators on your chosen value(s):
|
Equal to |
Greater than |
Less than |
|
Not equal to |
Greater than or equal to |
Less than or equal to |
Remarks
If the agent used an exit code to transfer a call back into a FLOW script, the value reported in this field will not have changed for subsequent action cell records.