Initial Script

This data export field displays the name of the first or only FLOW script that handled the contact.

Historical Data Source

FLOW Action Cell Log

Channels

         

Size (bytes)

1026

Filter

Initial Script

Dimension

Initial Script

Key to symbols

Examples

This data export report shows an incoming call to a FLOW script called 'Monumental'. The script invoked a subsidiary script (Monumental Survey).

Initial Script

2018-10-24 15:29:22

Monumental

458971

Monumental

458971

2018-10-24 15:29:22

Monumental

458971

Monumental

458971

2018-10-24 15:29:22

Monumental

458971

Monumental

458971

2018-10-24 15:29:22

Monumental

458971

Monumental

458971

2018-10-24 15:29:22

Monumental

458971

Monumental_Survey

521725

2018-10-24 15:29:22

Monumental

458971

Monumental_Survey

521725

2018-10-24 15:29:22

Monumental

458971

Monumental

458971

Filter

Include or exclude one or more FLOW scripts in your organisation.

Remarks

If the agent used an exit code to transfer a call back into a FLOW script, the value reported in this field will not have changed for subsequent action cell records.