Initial Script
This data export field displays the name of the first or only FLOW script that handled the contact.
Historical Data Source |
FLOW Action Cell Log |
Channels |
|
Size (bytes) |
1026 |
Filter |
Initial Script |
Dimension |
Initial Script |
Examples
This data export report shows an incoming call to a FLOW script called 'Monumental'. The script invoked a subsidiary script (Monumental Survey).
Initial Script |
||||
2018-10-24 15:29:22 |
Monumental |
458971 |
Monumental |
458971 |
2018-10-24 15:29:22 |
Monumental |
458971 |
Monumental |
458971 |
2018-10-24 15:29:22 |
Monumental |
458971 |
Monumental |
458971 |
2018-10-24 15:29:22 |
Monumental |
458971 |
Monumental |
458971 |
2018-10-24 15:29:22 |
Monumental |
458971 |
Monumental_Survey |
521725 |
2018-10-24 15:29:22 |
Monumental |
458971 |
Monumental_Survey |
521725 |
2018-10-24 15:29:22 |
Monumental |
458971 |
Monumental |
458971 |
Filter
Include or exclude one or more FLOW scripts in your organisation.
Remarks
If the agent used an exit code to transfer a call back into a FLOW script, the value reported in this field will not have changed for subsequent action cell records.