Verified User?
This data export field indicates whether the calling or called party was verified as an active storm user.
|
Historical Data Source |
CONTACT Data Records |
|
Category |
UC |
|
Channels |
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|
Size (bytes) |
1 |
|
Filter |
Verified User? |
|
Dimension |
None |
Note: calls to emergency numbers do not require callers to be verified.
Possible Values
One of the following values is written to a record (communication leg):
|
Value |
Description |
|
1 |
The calling or called party was verified as an active storm user. |
|
0 |
The called or calling party was NOT verified as an active storm user. |
Example
This data export report shows two outgoing calls.
Rows 1 and 2: A verified caller made an outgoing call from storm DTA.
Row 3: An unverified caller tried to make an outgoing call directly from a deskphone (such calls are rejected).
|
Verified User? Flag |
|||||
|
2018-01-22 18:03:02 |
O |
2008 |
00156527D65C |
bas |
1 |
|
2018-01-22 18:03:07 |
O |
Withheld |
077009004323 |
bas |
1 |
|
2018-10-03 18:03:02 |
I |
00156527D65C |
077009004323 |
|
0 |
Detail
The data export field populates the inbound (I) and outbound (O) legs in interaction scenarios as illustrated below. See also, Communication Legs.
Voice Interactions
The same value is written to all legs of a call.
|
|
External |
storm |
storm user |
|
|
Deskphone LOG IN and LOG OUT |
See * |
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|
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EXTERNAL INCOMING CALL (2 legs) |
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OUTGOING CALL dialled directly from deskphone or storm DTA Web iPath (1st leg) |
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|
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or OUTGOING CALL initiated from the agent desktop (DTA) (1st leg) |
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Initial called party leg (2nd leg) |
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TRANSFER of an INCOMING or OUTGOING CALL Transfer leg (3rd and subsequent legs) |
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* This is set to 0 if the user logged in to a phone that was previously not logged in to by any user (indicating that the caller was not verified as a storm user at the point of logging in even though they may have entered a valid star code during log in).
Text Interactions
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External |
storm |
storm user |
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INCOMING SMS TEXT |
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OUTGOING SMS TEXT Agent-initiated or reply |
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Populated if email is actioned |
INCOMING EMAIL |
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Initiate Reply Forward Followed Up |
OUTGOING EMAIL or ACTION on INCOMING EMAIL |
Ignore Delete Requeue Complete Follow Up Followed Up |
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WEB CHAT |
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INCOMING SOCIAL MEDIA MESSAGE |
|
|
|
SOCIAL MEDIA MESSAGE REPLY |
