Voicemail?

This data export field indicates whether a call was forwarded to a user or a hunt group voicemail box.

Historical Data Source

CONTACT Data Records

Category

UC

Channels

Size (bytes)

1

Filter

Voicemail?

Dimension

None

Key to symbols

The field value is written to the inbound leg of all external incoming interactions.

A value of 0 is written to communication legs in all other calls and text interactions.

Possible Values

One of the following values is written to a record (communication leg):

Value

Description

1

The call was forwarded to a voicemail box.

0

The call was NOT forwarded to a voicemail box.

Example

This data export report shows an incoming call to user 'bas' that was forwarded to a voicemail box.

Voicemail?

2018-08-07 10:50:13

I

07700900432

01614960654

bas

1

2018-08-07 10:50:15

O

07700900432

01614960654

 

0

Filter

Select one of the following filters:

Filter

Equates to

True

Field value of 1

False

Field value of 0