Caller User <Miscellaneous 1>
This data export field displays the content of the Miscellaneous 1 property as configured for the calling user.
Historical Data Source |
CONTACT Data Records |
Category |
UC |
Channels |
|
Size (bytes) |
1026 |
Filter |
None |
Dimension |
Caller User <Miscellaneous 1> |
The property is configured in the Person Details > Show Extended Details section of the user's properties in storm UC as shown in the illustration below.
Note: a property label other than Miscellaneous 1 may have been used in your UC deployment. It is this label that is used in the name of this data export field. For example, Caller User Miscellaneous 1 or Caller User Sub-group.
Example
This data export report shows an outgoing call made by a storm user.
The caller (bparsons) had a Miscellaneous 1 property setting of 'Team 2'.
Caller User Miscellaneous 1 |
||||
2022-07-07 15:25:31 |
I |
WebiPath_37_ |
bparsons |
Team 2 |
2022-07-07 15:25:33 |
O |
07700900763 |
bparsons |
Team 2 |
Detail
The data export field populates the inbound (I) and outbound (O) legs in interaction scenarios as illustrated below. See also, Communication Legs.
|
External |
storm |
storm user |
|
Deskphone LOG IN and LOG OUT |
|
|
|
EXTERNAL INCOMING CALL (2 legs) |
|
|
OUTGOING CALL dialled directly from deskphone or storm DTA Web iPath (1st leg) |
|
|
or OUTGOING CALL initiated from the agent desktop (DTA) (1st leg) |
|
||
Initial called party leg (2nd leg) |
|||
|
|
TRANSFER of an INCOMING or OUTGOING CALL Transfer leg (3rd and subsequent legs) |
||
Of transferrer |
|
|
|
|
||
External |
storm |
storm user |
|||
|
INCOMING EMAIL |
||||
|
Initiate Reply Forward Followed Up |
OUTGOING EMAIL or ACTION on INCOMING EMAIL |
Ignore Delete Requeue Complete Follow Up Followed Up |
|
Note: communication legs of other non-voice channels are either unpopulated or populated with 0.