Miscellaneous Field 1 to 20
These are set of twenty data export fields ranging from Miscellaneous Field 1 to Miscellaneous Field 20. Each field displays any interaction data written to the corresponding CDR Misc field ($_Misc_1 to $_Misc_20) in FLOW scripts.
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Historical Data Source |
CONTACT Data Records |
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Category |
FLOW |
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Channels |
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Size |
Up to 2GB each but much less in practice |
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Filter |
Miscellaneous Field 1 to 20 |
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Dimension |
None |
Example
This data export report shows an incoming call to a FLOW script named 'Monumental' where values were written to the script's $_Misc_1 to $_Misc_3 CDR fields. These values are reported in the corresponding data export fields Miscellaneous Field 1 to Miscellaneous Field 3.
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Miscellaneous Field 1 |
Miscellaneous Field 2 |
Miscellaneous Field 3 |
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2018-10-01 04:30:06 |
I |
01617742430 |
Monumental |
A_QZX_Dir_12 |
1493 |
40 |
Detail
The data export field populates the inbound (I) and outbound (O) legs in interaction scenarios as illustrated below. See also, Communication Legs.
Voice Interactions
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External |
storm |
storm user |
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EXTERNAL INCOMING CALL (2 legs) |
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OUTGOING CALL initiated from the agent desktop (DTA) (1st leg) |
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Initial called party leg (2nd leg) |
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Values from the Dial script used in a live-agent OUTBOUND campaign |
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TRANSFER of an INCOMING or OUTGOING CALL Transfer leg (3rd and subsequent legs) |
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Values from a transfer in a call in a live-agent OUTBOUND campaign |
Text Interactions
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External |
storm |
storm user |
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INCOMING SMS TEXT |
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OUTGOING SMS TEXT Agent-initiated or reply |
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OUTGOING SMS TEXT From 'SMS' action cell in FLOW |
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INCOMING EMAIL |
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Initiate Reply Forward Followed Up |
OUTGOING EMAIL or ACTION on INCOMING EMAIL |
Ignore Delete Requeue Complete Follow Up Followed Up |
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OUTGOING EMAIL FROM SCRIPT From 'Send Email' action cell in FLOW |
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WEB CHAT |
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INCOMING SOCIAL MEDIA MESSAGE |
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SOCIAL MEDIA MESSAGE REPLY |
Filter
Filter by using any of the following options on your chosen value(s):
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Equal to |
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Starts with |
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Contains |
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Ends with |
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Not Equal to |
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Does not start with |
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Does not contain |
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Does not end with |
Where available, you can use the Or operator to include multiple values in your filter.
Remarks
In addition to the 20 miscellaneous fields, the Extended Records feature in VIEW allows you to create your own sets (records) of custom miscellaneous fields (columns). You can create up to 50 fields of each data type (string, integer, datetime, float, and Boolean) for use in historical reporting. See FLOW Variables in Historical Reports in the storm VIEW User Guide.