Call Pickup?
This data export field indicates whether a call to a user in a pickup group was picked up by another user.
|
Historical Data Source |
CONTACT Data Records |
|
Category |
UC |
|
Channels |
|
|
Size (bytes) |
1 |
|
Filter |
Call Pickup? |
|
Dimension |
None |
Possible Values
One of the following values is written to a record (communication leg):
|
Value |
Description |
|
1 |
The call was picked up. |
|
0 |
The call was NOT picked up. |
Example
This data export report shows a call to a pickup group user 'cmilliband' (rows 1 and 2), which was picked up by another user who dialled the pickup group extension 300 from a deskphone of IP address 00156527D65C.
|
Call Pickup? |
|||||
|
2018-08-06 14:54:31 |
I |
077009004323 |
01614960654 |
cmilliband |
1 |
|
2018-08-06 14:54:36 |
O |
077009004323 |
iPath_129_cmilliband |
cmilliband |
0 |
|
2018-08-06 14:54:44 |
I |
00156527D65C |
**300 |
|
0 |
Detail
The data export field populates the inbound (I) and outbound (O) legs in interaction scenarios as illustrated below. See also, Communication Legs.
|
|
External |
storm |
storm user |
|
|
Deskphone LOG IN and LOG OUT |
Always 0 |
|
|
Always 0 |
EXTERNAL INCOMING CALL (2 legs) |
Always 0 |
|
|
OUTGOING CALL dialled directly from deskphone or storm DTA Web iPath (1st leg) |
|
|
|
or OUTGOING CALL initiated from the agent desktop (DTA) (1st leg) |
|
||
|
Initial called party leg (2nd leg) |
|||
|
Always 0 |
|
|
TRANSFER of an INCOMING or OUTGOING CALL Transfer leg (3rd and subsequent legs) |
||
|
Always 0 |
Note: values of 0 are written to all communication legs of non-voice interactions.
Filter
Select one of the following filters:
|
Filter |
Equates to |
|
True |
Field value of 1 |
|
False |
Field value of 0 |