Payment Value
This data export field displays the transaction amount (in minor currency such as pence or cents) submitted to the payment provider for the most recent transaction attempt in a secure storm LOCK/PADLOCK payment call.
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Historical Data Source |
CONTACT Data Records |
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Category |
LOCK/PADLOCK |
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Channels |
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Size (bytes) |
4* |
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Filter |
Payment Value |
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Dimension |
None |
* Can vary according to payment provider
Example
This data export report shows a PADLOCK (agent-assisted) payment call where agent Baz took a payment of £16.67 from the caller.
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Client Reference |
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2018-12-14 08:27:28 |
I |
07700900432 |
1268317001 |
16671 |
Baz Parsons |
Detail
The data export field populates the customer leg of a call of an incoming or outgoing call as illustrated below. See also, Communication Legs.
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External |
storm |
storm user |
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Deskphone LOG IN and LOG OUT |
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*See Note |
EXTERNAL INCOMING CALL (2 legs) |
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OUTGOING CALL dialled directly from deskphone or storm DTA Web iPath (1st leg) |
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or OUTGOING CALL initiated from the agent desktop (DTA) (1st leg) |
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Initial called party leg (2nd leg) |
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*See Note |
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TRANSFER of an INCOMING or OUTGOING CALL Transfer leg (3rd and subsequent legs) |
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*See Note |
* In a PADLOCK (agent-assisted) payment transaction comprising multiple payments, only the payment value for the first payment is shown. To see the payment types for all payments, see the Payment Value data export field in the LOCK Transactions Data Source.
Filter
Filter by using any of the following relational operators on your chosen value(s):
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Equal to |
Greater than |
Less than |
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Not equal to |
Greater than or equal to |
Less than or equal to |
Remarks
Multiple transaction attempts during a call are presented in a single record. For details about multiple transaction attempts, use the Lock Transactions data source.
Where multiple different payments are made in a single call, only the last payment value is shown.