Inbound Call Duration Before Outbound Call

This data export field displays the duration of an incoming call before it was routed to an external destination via a FLOW script's 'Outbound Call' action cell.

Historical Data Source	CONTACT Data Records
Category	FLOW
Channels
Size (bytes)	8
Filter	None
Dimension	None

Key to symbols

The field value is written to the inbound leg of all external incoming interactions.

Example

This data export report shows an incoming call to a FLOW script where the caller listened to menu options for 24.2 seconds before being routed to an external destination via the script's 'Outbound Call' action cell.

Call Date/Time	Call Direction	Originating address	Initial Script	Inbound Call Duration Before Outbound Call
2019-10-23 16:39:39	I	01344304344	Monumental	24.2