Initial Conversation Reference
This data export field displays the identifier for the first incoming message in an email thread.
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Historical Data Source |
CONTACT Data Records |
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Category |
CONTACT |
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Channels |
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Size (bytes) |
514 |
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Filter |
Initial Conversation Reference |
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Dimension |
None |
Example
This data export report shows two email threads. The first thread was made up of three messages and assigned a conversation reference of <D826B9CF-BB75-4E3D-A34A-4D4E4B184F1E@gmail.com>. The second thread was made up of two messages and assigned a reference of <95A6EE47-1FBB-4C7C-83C7-898239DE4E1A@gmail.com>.
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2020-01-09 12:34:36 |
I |
j65.burt@teleworm.com |
mc@gmail.com |
Replied |
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2020-01-09 12:34:50 |
O |
j65.burt@teleworm.com |
mc@gmail.com |
Re-queued |
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2020-01-09 12:34:50 |
O |
mc_cs@gmail.com |
j65.burt@teleworm.com |
Replied |
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2020-01-10 12:34:34 |
I |
tm832@cuvox.com |
mc@gmail.com |
Replied |
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2020-01-10 12:34:46 |
O |
tm832@cuvox.com |
mc@gmail.com |
Replied |
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Initial Conversation Reference |
Conversation Reference |
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<D826B9CF-BB75-4E3D-A34A-4D4E4B184F1E@gmail.com> |
<D826B9CF-BB75-4E3D-A34A-4D4E4B184F1E@gmail.com> |
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<D826B9CF-BB75-4E3D-A34A-4D4E4B184F1E@gmail.com> |
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<D826B9CF-BB75-4E3D-A34A-4D4E4B184F1E@gmail.com> |
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<95A6EE47-1FBB-4C7C-83C7-898239DE4E1A@gmail.com> |
<95A6EE47-1FBB-4C7C-83C7-898239DE4E1A@gmail.com> |
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<95A6EE47-1FBB-4C7C-83C7-898239DE4E1A@gmail.com> |
Detail
The data export field populates the inbound (I) and outbound (O) legs in the interaction scenario as illustrated below. See also, Communication Legs.
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External |
storm |
storm user |
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INCOMING EMAIL |
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Initiate Reply Forward Followed Up |
OUTGOING EMAIL or ACTION on INCOMING EMAIL |
Ignore Delete Requeue Complete Follow Up Followed Up |
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Filter
Filter by using any of the following options on your chosen value(s):
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Equal to |
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Starts with |
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Contains |
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Ends with |
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Not Equal to |
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Does not start with |
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Does not contain |
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Does not end with |
Where available, you can use the Or operator to include multiple values in your filter.