Agent SM Messages per SM Session
This data export field displays the total number of messages sent by the agent to the guest in the social media session.
A digital channel session (or conversation) is defined from when the first message was received by the agent to when either the guest or the agent ended the session. An agent ends a digital channel session by clicking the Done button in storm DTA.
|
Historical Data Source |
CONTACT Data Records |
|
Category |
Digital Channels |
|
Channels |
|
|
Size (bytes) |
4 |
|
Filter |
Agent SM Messages per SM Session |
|
Dimension |
None |
(except Twitter Public and Facebook Public)There is a single inbound leg only in a social media session. The value is written to this leg.
Example
This data export report shows that agent Edward sent 2 messages to a guest in a Facebook Messenger conversation.
|
Call Date/Time |
Inbound/Outbound |
Agent SM Messages per SM Session |
Guest SM Messages per SM Session |
|
|
|
2018-08-03 17:15:18 |
I |
6007 |
2 |
2 |
Edward Redwood |
The type of interaction is indicated by the message sub type.
Filter
Filter by using any of the following relational operators on your chosen value(s):
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Equal to |
Greater than |
Less than |
|
Not equal to |
Greater than or equal to |
Less than or equal to |