Pulled to Ground?

This data export field indicates whether a twinned device issued a Pull to Ground command (*1). Use this to see which of many twinned devices issued the command.

Pulled to Ground is a storm feature that allows a user to send a call from a twinned device (such as a mobile phone) to a deskphone.

Historical Data Source	CONTACT Data Records
Category	UC
Channels
Size (bytes)	1
Filter	None
Dimension	None

Key to symbols

Possible Values

Value	Description
1	Pulled to ground.
0	NOT pulled to ground.

Example

This data export report shows an incoming call to user 'bas', which caused his deskphone of IP address 00156527D65C and twinned mobile phone 07700900876 to ring simultaneously (rows 2 and 3).

The Pulled to Ground value of '1' in the second row (and not the third row) indicates that bas dialled the Pull to Ground command *1 on the mobile phone after answering the call on it. The last row shows bas answering the call on the deskphone.

Call Date/Time	Call Direction	Originating address	Destination address	Called Username	Pulled to Ground?
2018-08-06 18:22:53	I	077009004323	01614960654	bas	0
2018-08-06 18:23:01	O	077009004323	07700900876	bas	1
2018-08-06 18:23:01	O	077009004323	00156527D65C	bas	0
2018-08-06 18:24:51	O	077009004323	00156527D65C	bas	0

Detail

	External	storm	storm user
		Deskphone LOG IN and LOG OUT	Always 0

 

Always 0

EXTERNAL INCOMING CALL (2 legs)

 

		OUTGOING CALL dialled directly from deskphone or storm DTA Web iPath (1st leg)	Always 0
		or OUTGOING CALL initiated from the agent desktop (DTA) (1st leg)	Always 0
		Initial called party leg (2nd leg)

 

		TRANSFER of an INCOMING or OUTGOING CALL Transfer leg (3rd and subsequent legs)