OUTBOUND Dial Result
This data export field displays the result of an outbound call in an OUTBOUND campaign.
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Historical Data Source |
CONTACT Data Records |
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Category |
OUTBOUND |
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Channels |
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Size (bytes) |
514 |
|
Filter |
OUTBOUND Dial Result |
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Dimension |
None |
Possible Values
One of the following values is written to a record (communication leg):
|
Value |
Description |
|
Abandoned |
In a live agent non-preview campaign, storm OUTBOUND dropped the call because the queue timeout was reached. |
|
Answered |
In a live-agent campaign, the call was answered by the contact who then hung up before the outbound queue timeout was reached. In an agent-free voice broadcast campaign, the call was answered by the contact. |
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Busy |
The dialled number was busy. |
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Connected |
The call was connected to the contact and answered by an agent. |
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Agent Disconnect |
In a preview campaign, the agent hung up before the outbound call was attempted or while the contact's phone was ringing. |
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Invalid Number |
The dialled number was invalid. |
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Number Not Allowed |
The number was included in a blacklist or excluded from a whitelist. |
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No Answer |
The dialled number was not answered. |
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Preview - Details Rejected by Agent |
The dialler agent rejected the call in a Preview campaign. |
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AMD |
Answer Machine Detection. In a live agent-campaign, an answer machine was detected by an AMD action cell (in the OUTBOUND FLOW script). |
|
<other value> |
The last completion code submitted by the agent when the call had ended. |
Example
This data export report shows an OUTBOUND campaign where three outbound calls were connected to their respective contacts and agents.
|
OUTBOUND Dial Result |
|||||
|
2018-10-12 12:10:11 |
O |
600 |
00156531972e |
||
|
2018-10-12 12:10:17 |
O |
1344304344 |
7737188074 |
Monumental Contacts |
Connected |
|
2018-10-12 12:12:21 |
O |
600 |
00156531972e |
||
|
2018-10-12 12:12:26 |
O |
1344304344 |
7401809148 |
Monumental Contacts |
Connected |
|
2018-10-12 12:14:37 |
O |
600 |
00156531972e |
||
|
2018-10-12 12:14:43 |
O |
1344304344 |
7841289009 |
Monumental Contacts |
Connected |
Detail
The data export field populates the outbound (O) legs in an OUTBOUND campaign as illustrated below. See also, Communication Legs.
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External |
storm |
storm user |
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|
Deskphone LOG IN and LOG OUT |
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OUTGOING CALL initiated from the agent desktop (DTA) (1st leg) |
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Initial called party leg (2nd leg) |
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TRANSFER of an INCOMING or OUTGOING CALL Transfer leg (3rd and subsequent legs) |
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Filter
Filter by using any of the following relational operators on your chosen value(s):
|
Equal to |
Greater than |
Less than |
|
Not equal to |
Greater than or equal to |
Less than or equal to |
Remarks
You can enable the field to translate the result to another supported language when exporting to Salesforce. The language is determined by a parameter that is set by Content Guru in your VIEW deployment.
To enable translation, click the field's 
button and then select Translate.
