Access Type ID

This data export field indicates the type of interaction (communication channel) that arrived at the storm access point.

Possible Values

One of the following values is written to a record (communication leg):

The field value is written to the inbound leg of all external incoming interactions.

Example

This data export report shows incoming interactions over three channels:

Row 1: Incoming web chat

Row 2: Incoming email

Row 3: Incoming call

Call Date/Time	Call Direction	Originating address	Access	Access Type ID
2018-02-13 10:06:14	I	Amos	Monumental Enquiries	8
2018-02-13 10:33:40	I	j65.burt@teleworm.com	monumentalcontact@gmail.com	4
2018-07-30 14:41:11	I	07700900432	01617742430	1

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