Routing Schedule
This data export field displays the name of the routing schedule (if any) assigned to the storm access point.
Historical Data Source |
CONTACT Data Records |
Category |
INBOUND |
Channels |
|
Size (bytes) |
1026 |
Filter |
Routing Schedule |
Dimension |
Routing Schedule |
The field value is written to the inbound leg of all external incoming interactions.
Example
This data export report shows an incoming call to a route plan that was under the control of the routing schedule named 'Sched_main'.
Routing Schedule |
|||||
2018-07-30 17:46:59 |
I |
01344304304 |
01617742430 |
Monumental Travel |
Sched_main |
Filter
Include or exclude one or more routing schedules in your organisation.