Overflow Details

This data export field displays the extension number or name of the storm UC/CONTACT treatments that to which calls were directed. This may have been directly, through a transfer, or via an extended configuration (overflow rule)

Note: resulting from matching rules assigned to an ACD queue are not included in this field.

Historical Data Source	CONTACT Data Records
Category	UC
Channels
Size (bytes)	532
Filter	None
Dimension	None

Key to symbols

Example

This data export report shows two calls.

Rows 1 and 2: An incoming call to an ACD queue call treatment (of extension 407) that was unanswered and then overflowed to a call treatment named 'IT hunt group' (of extension 300). If no extension had been assigned to the hunt group, then 300 would have been replaced with 'IT Hunt Group'.

Row 3: An internal call to a call treatment (of extension 805) for a supervisor listen-in service.

Call Date/Time	Call Direction	Originating address	Destination address	Overflow Details	Call Treatment
2018-08-06 10:56:45	I	077009004323	01614960654	407-300	IT Hunt Group
2018-08-02 10:57:28	O	077009004323	00156531972e	407-300	IT Hunt Group
2018-08-06 11:04:02	I	00156527D65C	805	805	Listen In Travel

Detail

	External	storm	storm user
		Deskphone LOG IN and LOG OUT

 

EXTERNAL INCOMING CALL (2 legs)

One or multiple hyphen-separated extensions or names*

 

		OUTGOING CALL dialled directly from deskphone or storm DTA Web iPath (1st leg)
		or OUTGOING CALL initiated from the agent desktop (DTA) (1st leg)
		Initial called party leg (2nd leg)

 

		TRANSFER of an INCOMING or OUTGOING CALL Transfer leg (3rd and subsequent legs)
		One or multiple hyphen-separated extensions or names*

* The initial destination is displayed first.