CLI Group

This data export field displays the name of the origination group containing a number or address from which a call arrived at the storm access point.

Historical Data Source	CONTACT Data Records
Category	INBOUND
Channels
Size (bytes)	1026
Filter	CLI Group
Dimension	CLI Group

Key to symbols

The field value is written to the inbound leg of all external incoming interactions.

Example

This data export report shows two incoming calls.

Row 1: Incoming call from an originating number in the CLI group 'Mobile callers' assigned to the access point.

Row 2: Incoming call NOT from an origination number in the CLI group 'Mobile callers' assigned to the access point.

Call Date/Time	Call Direction	Originating address	Access	CLI Group	CLI Group ID
2019-01-10 10:51:30	I	01344304304	01617742430	Mobile callers	2138
2018-07-30 11:12:23	I	01344304304	01617742430		0

Filter

Include or exclude one or more origination groups in your organisation.