LOCK Miscellaneous Field (1 to 20)
These are set of twenty data export fields from LOCK Miscellaneous Field 1 to LOCK Miscellaneous Field 20. Each field displays any data written to the corresponding Misc field (Misc 1 to Misc 20) in 'Submit Transaction' action cell in a FLOW script for the most recent transaction in a secure LOCK payment call.
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Historical Data Source |
CONTACT Data Records |
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Category |
LOCK/PADLOCK |
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Channels |
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Size |
Up to 2GB each but much less in practice |
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Filter |
LOCK Miscellaneous Field (1 to 20) |
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Dimension |
None |
Example
This data export report shows a LOCK (agent-free) payment call reporting values of 'ABC3433' and '013-4645' stored in the FLOW script's Misc 1 and Misc 4 variables.
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Lock Miscellaneous Field 1 |
Lock Miscellaneous Field 4 |
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2018-12-14 11:34:45 |
I |
3447 |
ABC3433 |
013-4645 |
Detail
The data export field populates the customer leg of a call of an incoming or outgoing call as illustrated below. See also, Communication Legs.
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External |
storm |
storm user |
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Deskphone LOG IN and LOG OUT |
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EXTERNAL INCOMING CALL (2 legs) |
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OUTGOING CALL dialled directly from deskphone or storm DTA Web iPath (1st leg) |
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or OUTGOING CALL initiated from the agent desktop (DTA) (1st leg) |
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Initial called party leg (2nd leg) |
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TRANSFER of an INCOMING or OUTGOING CALL Transfer leg (3rd and subsequent legs) |
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Filter
Filter by using any of the following relational operators on your chosen value(s):
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Equal to |
Greater than |
Less than |
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Not equal to |
Greater than or equal to |
Less than or equal to |
Remarks
Multiple transaction attempts during a call are presented in a single record. For details about multiple transaction attempts, use the Lock Transactions data source.