Original Anonymous Queue ID
This data export field displays the unique storm-generated numeric identifier for the first anonymous queue that a caller entered. It is useful for distinguishing between two queues that have the same name.
The field applies to a special configuration in which callers are routed to users in a non-storm contact centre via anonymous queues. The use of anonymous queues is supported in the Outbound Call action cell in FLOW and requires bespoke configuration by Content Guru.
|
Historical Data Source |
CONTACT Data Records |
|
Category |
FLOW |
|
Channels |
|
|
Size (bytes) |
4 |
|
Filter |
None |
|
Dimension |
None |
The field value is written to the inbound leg of all external incoming interactions.
Example
This data export report shows a caller who had initially entered an anonymous queue named 'Vulnerable', which had an ID of 12947.
|
Original Anonymous Queue ID |
|||
|
2018-03-01 08:35:14 |
I |
Vulnerable |
12947 |