Blind Transfer?
This data export field indicates whether a transferred call leg resulted from a cold (blind) transfer.
Historical Data Source |
CONTACT Data Records |
Category |
UC |
Channels |
|
Size (bytes) |
1 |
Filter |
Blind Transfer? |
Dimension |
None |
Possible Values
One of the following values is written to a record (communication leg):
Value |
Description |
1 |
The transferred call leg resulted from a cold transfer. |
0 |
The transferred call leg did NOT result from a cold transfer. |
Example
This data export report shows an incoming call (first two rows) that was transferred four times (last four rows). The first two transfers were cold (blind) transfers (that is, did not involve a consultation call).
Out of the four transfers, the first two were cold transfers, implying that the last two were warm transfers.
Blind Transfer? |
|||||
2018-08-02 16:30:19 |
I |
07700900432 |
01614960654 |
|
0 |
2018-08-02 16:30:24 |
O |
07700900432 |
iPath_129_cmilliband |
Craig Milliband |
0 |
2018-08-02 16:31:20 |
O |
07700900432 |
00156527D65C |
Baz Parsons |
1 |
2018-08-02 16:32:33 |
O |
07700900432 |
001565192de5 |
Stephen Dodd |
1 |
2018-08-02 16:33:40 |
O |
07700900432 |
00156531972e |
Jan Molenaar |
0 |
2018-08-02 16:34:45 |
O |
01184960764 |
020794607654 |
|
0 |
Detail
The data export field populates the inbound (I) and outbound (O) legs in interaction scenarios as illustrated below. See also, Communication Legs.
|
External |
storm |
storm user |
|
Deskphone LOG IN and LOG OUT |
Always 0 |
|
Always 0 |
EXTERNAL INCOMING CALL (2 legs) |
Always 0 |
|
OUTGOING CALL dialled directly from deskphone or storm DTA Web iPath (1st leg) |
Always 0 |
|
or OUTGOING CALL initiated from the agent desktop (DTA) (1st leg) |
Always 0 |
||
Initial called party leg (2nd leg) |
|||
Always 0 |
|
TRANSFER of an INCOMING or OUTGOING CALL Transfer leg (3rd and subsequent legs) |
||
|
Note: values of 0 are written to all communication legs of non-voice interactions.
Filter
Select one of the following filters:
Filter |
Equates to |
True |
Field value of 1 |
False |
Field value of 0 |