Original Internal Called Party?
This data export field indicates whether the only outbound party or the original outbound party in a transferred call was a storm user.
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Historical Data Source |
CONTACT Data Records |
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Category |
UC |
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Channels |
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Size (bytes) |
1 |
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Filter |
Original Internal Called Party? |
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Dimension |
None |
Possible Values
|
Value |
Description |
|
1 |
The first or only outbound party was a storm user. |
|
0 |
The first or only outbound party was NOT a storm user |
Example
This data export report shows an outgoing call (first two rows) followed by two subsequent internal transfer attempts (last two rows). All call legs indicate that the first party (077009004323) was not a storm user.
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|
Original Internal Called Party? |
||||
|
2018-08-03 14:51:56 |
I |
00156531972e |
077009004323 |
Jan Molenaar |
0 |
|
2018-08-03 14:51:57 |
O |
01189304344 |
|
|
0 |
|
2018-08-03 14:53:01 |
O |
077009004323 (303) |
00156527D65C |
Baz Parsons |
0 |
|
2018-08-03 14:53:43 |
O |
077009004323 |
001565192de5 |
Stephen Dodd |
0 |
Detail
The data export field populates the inbound (I) and outbound (O) legs in interaction scenarios as illustrated below. See also, Communication Legs.
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External |
storm |
storm user |
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|
Deskphone LOG IN and LOG OUT |
Always 1 |
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EXTERNAL INCOMING CALL (2 legs) |
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OUTGOING CALL dialled directly from deskphone or storm DTA Web iPath (1st leg) |
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or OUTGOING CALL initiated from the agent desktop (DTA) (1st leg) |
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Initial called party leg (2nd leg) |
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TRANSFER of an INCOMING or OUTGOING CALL Transfer leg (3rd and subsequent legs) |
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Note: values of 0 are written to all communication legs of non-voice interactions.
Filter
Select one of the following filters:
|
Filter |
Equates to |
|
True |
Field value of 1 |
|
False |
Field value of 0 |